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For vendors

Remove the chaos of emails and phone calls.

Turn change requests into a streamlined dashboard for all of your clients — one work queue across every community in your portfolio.

Review, lock, apply, and archive every household change with clear before-and-after views and transactional writes. Optional credential fulfillment and Scheduling field dispatch sit in the same vendor company — not a second product.

Talk with us Explore Scheduling

Request dashboard

Every open request in one place.

Household requests, Basic listing changes, and community-admin modification requests surface together. Filter by community, status, or request type.

  • Soft lock & concurrent awareness

    Opening a request locks it for about 30 minutes and shows other active viewers. Takeover is available when needed.

  • Clear change review

    Current information alongside exactly what is being requested — additions, updates, and removals clearly separated.

  • Transactional apply & archive

    Complete-and-apply writes all changes in a single transaction. Removals are archived, not deleted.

  • Property Specific Notes

    Set community specific instructions that show when you are working on that community record. No more trying to keep each clients policies and preferences straight.

Credential fulfillment

Sell credentials. Collect payment. Fulfill from one queue.

Optional per community: residents purchase clickers, fobs, and tags online; Entraris collects payment; your team ships and issues from the Request Dashboard.

  • Resident checkout

    Passwordless portal purchase at your list price — separate from household change requests.

  • Payment collection

    Entraris handles Stripe checkout. You receive net proceeds as invoice credit or a monthly check.

  • Fulfillment workflow

    Enter facility code and credential number, mark shipped, issue live inventory, and notify the resident.

Vendor team

Roles that match how access companies actually work.

Directory processors and field crews do not need the same screens. Entraris keeps office work and technician run sheets separate — under one company login family.

  • Admins & managers

    Company setup, licenses, billing, users, and full office tools — including Scheduling when it is enabled.

  • Processors

    Work the change-request and credential-order queue. They do not need a field calendar to keep directories accurate.

  • Schedulers

    Office dispatch for Scheduling: inbox, calendar, exceptions, and booking. Their home is Scheduling, not the directory queue.

  • Technicians

    Today run sheet, calendar, time off, truck stock, and available work. Field logins stay on the visit — not the office board.

Audit logging covers admin actions. Community-specific Property Notes still show when a processor opens that site’s records.

Onboarding

Guided setup for every license type.

Each license follows its own streamlined wizard — no unnecessary steps. Flexible CSV column mapping handles major brands such as LiftMaster / MyQ, CellGate, and DoorKing exports. Unmatched rows go to a reconcile queue. After the company is live, Scheduling is an optional add-on — enable it at get-started or later from Account → Scheduling.

See the launch guide →

Assisted entry

When a resident calls in.

  1. 01 Search & verify

    Look up the caller by name, phone, email, or address across communities.

  2. 02 Open their record

    Confirm the household and view current residents, vehicles, and credentials.

  3. 03 Submit on their behalf

    Enter the change using the same structured form — routes to the standard queue.

Optional add-on

Dispatch field work with Scheduling.

Calendar, technician Today run sheets, community work orders, and client service portals — built for gate and access teams already on Entraris. It does not replace the request dashboard.

  • Office calendar and board

    Book visits, clear late stops, returns, and parts, and see who is on the way or on site.

  • Technician Today

    Installable phone run sheet: on the way, arrive, leave — with notes, photos, and Can’t Continue when a stop cannot finish.

  • Community work orders

    Licensed sites submit categorized requests. Managers track status; they do not pick dates or cancel visits.

  • Client service portals

    Address-book clients get a magic link to submit and track work without a full Entraris login.

Company-level monthly add-on. First period is prorated; cancel from Billing at period-end. Billing prep packets are for your books — Entraris does not invoice individual field jobs. Explore Scheduling →

Get started

Ready to see it in action?

Request a live demo or reach out to get started with your first community license.

Talk with us [email protected]